The First-Time Trainer: A Step-by-Step Quick Guide for Managers, Supervisors, and New Training Professionals

The First-Time Trainer140

American Management Association

www.amanet.org

number coming together in one group (this is a good technique to

use when you want to make sure certain learners are separated into

different groups). Or you can divide into groups before the training

begins.

Dealing with Diffi cult Behaviors

There’s always the possibility that some member in a training group

will fi nd a way to go against the grain. When it comes to training,

this person usually can’t be ignored. Interruptions to a tightly sched-

uled training session detract from the group’s ability to achieve its

objectives. Every time there’s a delay, lost time accumulates and

makes it more diffi cult to recover the momentum.

Among the skills you need are those for dealing ...