The First-Time Trainer150
American Management Association
www.amanet.org
5. Deal with an irrelevant question from a learner by politely stat-
ing that it isn’t pertinent or that you’ll answer it at the break.
6. If a learner is asking a question to achieve something else,
try to rephrase the question to a more legitimate one.
7. If the question indicates that a person is lost, fi nd a way to
help that person out (e.g., during a break).
Role Playing
Drama has a way of getting people absorbed in the situation. You
can add drama to your training session in a number of ways, in-
cluding through video and exercises or, more directly, through role
plays. You’ll need time to prepare and participants who are willing
to do their best to take on the assigned ...