The First-Time Trainer196
American Management Association
www.amanet.org
common benchmarks that can be set and subsequently used in eval-
uation and determining value are these:
Skill levels are below acceptable levels.•
Rejects are above acceptable levels.•
Customer complaints are increasing.•
New systems/computers/machines are being installed and •
are different enough from previous ones that training is
mandatory.
Civil rights–related complaints are increasing.•
Learners require training in order to be ready to move into •
higher level job openings.
Sometimes the need is more obvious than at others. Need for train-
ing has been determined during the analysis phase of training (see
Step Two, Focus on Performance). This becomes a carefully thought-
ou