208
American Management Association
www.amanet.org
Index
diffi cult behaviors, in groups, 140–145
digital projectors, 82
digressers, 141, 143
disabilities, 129–132
disabled learners, 127–132
discussion, 73
disrupters, 142, 144
diversity, accommodating for, 11, 126–134
with disabled learners, 127–132
with multiple generations, 132–134
diversity training, 150
downsizing, 4
“dozen items,” trainer’s, 180
Drucker, Peter, on training, 1
dry boards, 81
DVDs
as delivery method, 74
rules for using, 114–116
training with, 81
The Education of Henry Adams (Henry Brooks
Adams), 49
effective delivery (Step Five), 106–136
with communication skills, 107–111
with diverse groups, 126–134
of presentations, 111–113
techniques for, 121–126
use of media for, 113–121
see also communication
Eight ...