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American Management Association
www.amanet.org
Deliver Effectively
properly. Accommodating diversity is a major part of this step. It
includes:
Discussion of trainer as communicator•
Proven communication tips•
Instructions on how to use media•
Instructions on good delivery•
Tips on how to accommodate diversity and multiple genera-•
tions in training
The Trainer as Communicator
The most obvious form of communication by a trainer is speaking—
presenting material to learners in a classroom environment. Yet,
verbal communication is but one way a trainer communicates. Writ-
ten, nonverbal, and electronic means enter the picture, too. Exhibit
5-1 lists some of the ways these forms of communication are used.
To be successful, the trainer must be able to commun ...