American Management Association
www.amanet.org
7
Step One
Facilitate Learning
“Learning and development professionals have got to think like
line executives who constantly deal with customers and suppliers,
both internal and external.”
—Stephen Covey, Training, February 2006
The successful trainer facilitates learning. It’s as simple as that. Fa-
cilitating means assisting adults in acquiring the skills and knowl-
edge required by the workplace. These skills and knowledge may
range from work rules a new employee needs to know, to how to
operate a computer-aided design software system for an engineer,
to how a manager can motivate employees (possibly spread around
the globe) to increase production in the wake of massive layoffs.
One of the key growth ...