American Management Association
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Step Seven
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“A world with learning and support delivered online and at work
via PDAs, streaming videos, mobile phones, online knowledge
bases, wikis, blogs, classrooms, communities and workplace coach-
ing demands new inquisitiveness.”
—Allison Rossett, Training Trends, January 2009
The sale isn’t complete until the customer has paid in full. This is
what sales representatives are taught. It’s a solid principle that’s been
around a long time because it’s true. The sale has to stick. The same
principle applies to training (even short training sessions), because
training isn’t completed until performance is improved—and it’s
evaluation that brings the closure we need to make that determi ...