Troubleshooting Step by Step

A functioning Internet connection depends on an entire chain of hardware and software components that reaches all the way from your keyboard to a computer that might be halfway around the world. Troubleshooting is a real detective’s art, and it’s based more on methodical tracking down of potential suspect problems than intuition. If something goes wrong, you have to go through each component, asking “Is this the one that’s causing the problem?”

Windows 8 comes with network-troubleshooting capabilities that, in some cases, can identify and repair problems automatically. If you encounter Internet connection problems—especially problems using high-speed broadband Internet service—try these steps:

1. At the Desktop, ...

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