Your Attitude Is Showing: A Primer of Human Relations, Tenth Edition
by Sharon Lund O’Neil, Elwood N. Chapman
Take Immediate Action
It is a mistake to wait around and “nurse” your deflated attitude. Quickly do something to restore it so that additional damage will not occur. In some cases this may mean an apology that you don’t want to make.
Ralph. Yesterday Ralph made a foolish mistake that could have been minimized if he had reported it to his boss immediately. However, before Ralph could offer his boss an explanation, an insensitive co-worker stepped on Ralph’s attitude. Ralph became so upset with getting his attitude stepped on, he forgot to report the mistake to his boss. Not reporting the mistake caused Ralph to have a poor night’s sleep. To restore his attitude, Ralph got to work early the next morning and apologized to his boss. Ralph was in ...
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