August 2001
Beginner
242 pages
6h 39m
English
book
Your Attitude Is Showing: A Primer of Human Relations, Tenth Edition
by Sharon Lund O’Neil, Elwood N. Chapman
Content preview from Your Attitude Is Showing: A Primer of Human Relations, Tenth Edition
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Total Quality
In recent years, most employees have been exposed to the Total Quality movement. Employers, in an effort to keep customers happy, have focused on getting workers to find ways of reducing inefficiencies while providing value-added elements to products and services. The Total Quality model has become vitally important to most organizations where change, especially in the way people think and interact, promotes a good balance between productivity and human relations. Familiar terms starting with Total Quality Management (TQM)and more recently Continuous Quality Improvement (CQI)and Total Quality have evolved from emphasis being placed on quality control, process improvement, customer service, and operations improvement.
The Total ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.