Your Attitude Is Showing: A Primer of Human Relations, Tenth Edition

Human Relations Basics

On the simplest level, human relations is being sociable, courteous, and adaptable. It is avoiding trouble with fellow workers. It is following the rules of simple etiquette. But as important as these qualities are to personal success, they only scratch the surface. Human relations is much more than behaving courteously so that people will like you. There is a second, more complex level.

Human relations is also knowing how to handle difficult problems when they arise. It is learning to work well under demanding and sometimes unfair superiors. It is managing conflict effectively. It is understanding yourself and how you communicate with others. It is building and maintaining long-term relationships with family, friends, ...