Your Attitude Is Showing: A Primer of Human Relations, Tenth Edition

Can One Become Competent in Human Relations the Same Way One Can Become Competent as a Computer Operator, Mechanic, or Technician?

In a way, “yes.” It is far more difficult, however, to measure human-relations skills. Nevertheless, people will react in a positive way when you practice good human relations and in a negative way when you don’t. So your human-relations skills will be observed, even if they can’t be measured precisely. (A list of human-relations competencies is presented on the inside of this book’s front and back covers.)