
6 A First Course in Quality Engineering
Legislative bodies will require it because of its safety and health impli-
cations� Industrial managers will pursue it because of the reduction in
waste, leading to a reduction in production costs and an improvement in
prots� The reputation that a quality image brings is a marketing advan-
tage� The focus on quality has extended to industries beyond manufactur-
ing� Information technology, which drives the new economy, is expected
to have its own share of quality problems of a similar kind to the old
economy� According to one account: “If the construction of new homes in
the United States