A First Course in Quality Engineering, 2nd Edition

544 A First Course in Quality Engineering

making efcient use of the organization’s resources� As mentioned earlier,

an organization’s quality system can be certied against this standard when

there is a need to demonstrate its ability to meet customer requirements�

ISO 9004 was revised in 2009, and is also a standard that provides guidelines

for organizing a quality management system but it has a wider scope than ISO

9001� The guidelines are meant to improve the performance of the organization

to enhance the satisfaction of all stakeholders—customers as well as other inter-

ested parties, such as suppliers, employees, management, stockholders, and the

community� However, it is not intended to be used for certication purposes�

So, counting ...