A First Course in Quality Engineering, 2nd Edition

Managing for Quality 395

the organization) should be sought� A discussion on the desirable

characteristics of team members is given later in this section�

• If the weakness is in the area of accountability, then the leader should

identify the goals, divide the responsibilities, and assign those indi-

vidual responsibilities clearly� Writing minutes of the meetings and

making assignments on paper will help avoid weaknesses in the

accountability area�

6.1.8.6  Basic Training for Quality Teams

All team members should be familiar with the general problem-solving

process and the basic tools for quality improvement� The problem-solving

process includes the following steps:

• Dening the problem and the objectives for the project

• Collect ...