390 A First Course in Quality Engineering
c� They should be trained to be especially sensitive to the human
side of the quality system: people’s needs, their capabilities, the
contributions they can make, and their requirements for educa-
tion and empowerment�
4� Technical training (basic level):
a� Brief version of executive training module
b� Total quality system
c� Quality costs
d� Basic statistics and probability
e� Condence interval and hypothesis testing
f� Regression analysis
g� Correlation analysis
h� Design of experiments (DOE)
i� Gauge R&R study
5� Technical training (advanced level):
a� Technical training (basic level)
b� DOE
c� Taguchi designs
d� Tolerancing
e� Reliability statistics
f� Reliability ...