A First Course in Quality Engineering, 2nd Edition

Quality in Production—Process Control I 267

be continuously reduced, and the capabilities continuously improved, using

repeated experiments, which will improve product quality and customer

satisfaction� [Note: When we mention that experiments are needed, this does

not always mean that a multifactor, factorial, or fractional factorial experi-

ment is needed� Simple experiments with two levels of a single factor can

often reveal much-needed information�]

Organize

Form a cross-functional quality team

Train team in basic

quality methods

and team work

Brainstroming,

process charting, cause

and effect diagram

Choose key processes, key variables, prioritize ...