August 2011
Intermediate to advanced
634 pages
21h 57m
English
Content preview from A First Course in Quality Engineering, 2nd Edition
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Introduction to Quality 41
c. External failure is >10% of TQC
d. Appraisal costs >20% of TQC
e. All of the above
1.8 The percentages of total quality costs are distributed as follows:
• Prevention: 2%
• Appraisal: 23%
• Internal failure: 15%
• External failure: 60%
A recommendation for immediate improvement:
a. Increase external failure
b. Invest more money in prevention
c. Increase appraisal
d. Increase internal failure
e. Do nothing
1.9 A practical, simple denition for the quality of a product is:
a. It shines well
b. It lasts forever
c. It is the least expensive
d. It is t for the intended use
e. It has a brand name
1.10 According to a more complete denition of quality, in addition to the
product ...
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