A First Course in Quality Engineering, 2nd Edition

514 A First Course in Quality Engineering

To understand process variation and make process improvements, con-

tinuous learning of new methods is necessary� “There is no substitute for

knowledge�” People must be given the opportunity to educate themselves

and to learn new skills in experimentation, process control, and improve-

ment methods to maintain processes in statistical control�

9.2.6 Training, Education, Empowerment, and Teamwork

Point 6: Institute Training

Everyone in an organization needs training on how to do his or her job�

Managers should learn about the jobs on the production oor, in distribution,

in process maintenance, in accounting, and so on� Supervisors should learn the

jobs their workers or subordinates perfo