August 2011
Intermediate to advanced
634 pages
21h 57m
English
Content preview from A First Course in Quality Engineering, 2nd Edition
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A System for Quality 549
Customer Focus (5.2)
Top management shall ensure that customer requirements are determined
and are met with the aim of enhancing customer satisfaction�
[Top management is responsible for creating a culture in which cus-
tomer satisfaction is the focus at all levels of the organization�]
Quality Policy (5.3)
Top management shall ensure that the quality policy
a� is appropriate to the purpose of the organization, … [b–e follow]
[Top management should formulate quality policy appropriate to the
organization in order to provide the basis for creating and implement-
ing quality objectives at lower levels� The quality policy should show a
commitment to comply with the requirements of the quality manage-
ment system, ...
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I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.