
Quality in Design 213
receive in an IE (ME/EE/CE or any other) department in both academic and
nonacademic areas� Alternatively, create a customer survey instrument to
nd out from users of a university library their level of satisfaction with the
several services provided by the library�
Mini-Project 3.2
Based on the survey instrument created in Mini-Project 3�1, construct a HOQ,
and choose the design features that you will use to enhance the services pro-
vided by the IE (ME/EE/CE or any other) department or the library� Assume
some reasonable data for responses�
Mini-Project 3.3
This project is meant to verify the theoretical basi