A First Course in Quality Engineering, 2nd Edition

A System for Quality 569

of the Six Sigma system, along with the identication of a series of process

improvements and process redesigns to produce organization-wide excel-

lence in terms of customer satisfaction and process efciency�

Process controls must be established where improvements have been

obtained, and these controls must be sustained� Plans must be available for

responding to changes in processes or customer requirements� A cultural

change in the organization toward a commitment to applying Six Sigma

principles to all business processes must be accomplished�

9.8.6 The Organization for the Six Sigma System

The Six ...