August 2011
Intermediate to advanced
634 pages
21h 57m
English
Content preview from A First Course in Quality Engineering, 2nd Edition
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9
A System for Quality
9.1 The Systems Approach
The modern approach to producing quality products and services to satisfy
customers’ needs calls for creating a quality system wherein the responsi-
bilities for various aspects of meeting customer needs are identied and
assigned to the various agencies in the system� The different agencies of
the system then perform their functions in a coherent manner, with a view
to achieving the system’s common goal of meeting customer needs while
utilizing the system’s resources efciently� If such a system is organized
and maintained well, that system will produce quality products ...
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I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.