A First Course in Quality Engineering, 2nd Edition

Quality in Design 153

customers—as in this case—a set of importance-weights, which are used

to represent the importance of one customer relative to others, is rst gen-

erated by the planning team� A total of 10 points is distributed among the

customers, based on their relative importance� In this case a weight of ve

is assigned to professors, three to students, one to professionals, and one to

the publisher� The numbers expressing the relative importance of the prefer-

ences within each customer are then obtained from those expressed by the

customers in the customer surveys� A total of 10 points is distributed among

the preferences within each customer�

For any customer preference, the product of the importance-weight of

the part ...