400 A First Course in Quality Engineering
Self-Managed Teams
Self-managed teams consist of all members of a full department or division
of an organization without a department or division head� They manage
themselves in that as a team, they have full responsibility for budgeting,
stafng, procuring, customer and supplier relationships, product develop-
ment, and so on, for a product or service that they are supposed to design or
produce� Such teams have been employed in manufacturing companies and
service companies, and they are credited with achieving improvements in
quality and productivity� The synergism of the team, its exibility and speed
in decision making, and the satisfaction that comes from its members being
empowered to ...