A System for Quality 539
The organization should be supported by a workforce performance
evaluation system that ensures a well-engaged, high-performance
workforce through proper compensation, reward, recognition, and
incentive practices� The performance management system should
also reinforce a customer and business focus, and ensure alignment
of the workforce for achieving objectives of their operational and
strategic action plans�
b� Workforce and Leader Development
The organization’s system for learning and the development of per-
sonnel should ensure that the workforce and leaders are prepared
to meet the needs of the organization’s core competencies, strategic
challenges, and the accomplishment of short- and long-term ...