A First Course in Quality Engineering, 2nd Edition

A System for Quality 519

Dr� Juran’s main contribution to the quality eld was in the management

area� He emphasized that quality professionals should become “bilingual”—

meaning they should learn to speak the language of nance, which the exec-

utives understand; and also the technical language that the workers and

engineers understand� His adoption of the Pareto principle to differentiate

between the vital few and the trivial many causes while investigating causes

responsible for quality losses is one of his major contributions� The differen-

tiation between chronic and sporadic problems to facilitate the application

of appropriate methods to resolve them is another� The systematic “break-

through” approach to solving chronic problems ...