80 Building toward Something
Identity program designers orchestrate many small steps to help deliver on the promise of an ideal. The mark itself symbolizes the ideal, but everyday artifacts, spaces, services, or other interactions may add or detract from the promise of that ideal.
The customer problem—what a brand should aim to solve—is often felt in small pain points over time. Brands promise to deliver an ideal solution to the customer problem. A well-designed system of program elements builds upon itself to reflect, extend, interpret, and continuously strive to reach the ideal.
Frank at the AGOHahn Smith DesignNigel Smith, Alison Hahn, Richard Marazzi, Fred Tan, Emily Fung
Program elements for Frank, the restaurant at the Frank Gehry–designed ...
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