January 2017
Beginner
480 pages
20h 20m
English
Content preview from Essentials of Organizational Behavior, 14/eBecome an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
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OB Applications of Emotions and Moods
Our understanding of emotions and moods can affect many aspects of OB. Let’s think through some of them.
Selection
One implication from the evidence on EI is that employers should consider it a factor in hiring employees, especially for jobs that demand a high degree of social interaction. In fact, more employers are starting to use EI measures to hire people. For example, a study of U.S. Air Force recruiters showed that top-performing recruiters exhibited high levels of EI. Using these findings, the Air Force revamped its selection criteria. A follow-up investigation found hires who had high EI scores became 2.6 times more successful than those with lower scores.
Decision Making
Moods and emotions have ...
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