Essentials of Organizational Behavior, 14/e

OB Applications of Emotions and Moods

Our understanding of emotions and moods can affect many aspects of OB. Let’s think through some of them.

Selection

One implication from the evidence on EI is that employers should consider it a factor in hiring employees, especially for jobs that demand a high degree of social interaction. In fact, more employers are starting to use EI measures to hire people. For example, a study of U.S. Air Force recruiters showed that top-performing recruiters exhibited high levels of EI. Using these findings, the Air Force revamped its selection criteria. A follow-up investigation found hires who had high EI scores became 2.6 times more successful than those with lower scores.

Decision Making

Moods and emotions have ...