Essentials of Organizational Behavior, 14/e

E

• Economic shocks, 286

• Effectiveness, 15

• Efficiency, 15

• Emotional contagion, 61

• Emotion(s), 52–54

  • about, 47–49, 48e

  • basic, 48–49

  • communication and, 181

  • displayed, 55

  • displays, controlling, 55

  • and ethics, 51

  • experiencing, 50

  • felt, 55

  • function of, 50–51

  • moral, 49

  • in negotiation, 239–240

  • and norms, 141

  • OB applications of, 59–63

  • regulation

    • about, 58

    • ethics of, 59

    • influences and outcomes of, 58

    • techniques of, 58–59

  • sharing, 171

  • sources of, 51–55, 53e

  • stability, 67, 68e, 69

  • summary of, 62

  • suppression, 58

• Emotional dissonance, 56

• Emotional intelligence (EI), 56–57, 57e

  • leadership and, 188

• Emotional labor, 55–56

• Employee assistance programs (EAPs), 296–297

• Employee engagement, 38

• Employee involvement and participation (EIP), 127–129, 304