July 2011
Intermediate to advanced
296 pages
5h 34m
French
Content preview from Manager au quotidien - Les attitudes et comportements du manager efficace
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Le DESC
Cette méthode en quatre phases permet de faire passer un message difficile àquelqu’un sans que l’autre se ferme ou s’oppose au début de l’échange.
Elle est issue des travaux de Gordon H. et Sharon A. Bower.
D POUR DÉCRIRE LA SITUATION
Il s’agit d’aborder la personne àpartir de faits ou de constats précis. Énumérer ce qui peut être observé de manière objective. Éviter d’y mêler vos sentiments, de la critique. Faire un constat et non des reproches. Ainsi l’autre ne se sent pas accusé et est plus disposé à vous écouter.
E POUR EXPRIMER VOTRE RESSENTI
Il s’agit de décrire ce que vous ressentez en constatant ces faits. Éviter le « vous » ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
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I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.