One of your goals at this stage of the life-cycle model will be to focus on the viability of the situation. You need to ask if you really can deliver a successful outcome within the given limitations. In many cases, the viability of the change may only be determined if the forces that surround the problem are understood. So rather than worrying about the content of the problem, you might need to understand some of the meta-processes that surround it. Two of the specific factors addressed in this section are the driving force matrix and phase mapping.
In any change situation, you must ask two questions:
From where is the drive for the change coming (forced or chosen)?
What is the dominant type of change (hard ...