Seven Cs of Consulting, The

Outcome review

At this stage you need to pull together all the data to determine the success of the project. This review is important for a number of reasons:

• It provides an emotional closure to the prolonged action so that each side can let go;

• It offers factual evidence to ensure that the terms of the original contract have been fulfilled;

• It provides the bedrock upon which all communication messages are shared across the firm;

• It helps to provide some of the high points that are used to celebrate the successful conclusion of the project.

In reviewing the outcomes, the measurement must be against the original contract specifications, including any changes over the life of the programme. The key factors to cover in the outcome review will include: ...