Seven Cs of Consulting, The

Flow

Many of the gains from change projects can be found in the learning and knowledge that develops as part of the change process. For example, a company might be in the process of upgrading its local network. There will be the chance to look at the alignment between the organizational structure and the network configuration; the opportunity to meet and learn from external agents and contractors; a chance to experience the customer experience from a personal perspective. The problem is that organizations can become so engrossed in the tangible outcome that they fail to take the opportunity to learn from the experience itself.

Although you will obviously be focused on the end delivery, there is also a requirement to ensure that people take time ...