Chapter 7. Stage two: Clarify
The wise man doesn't give the right answers; he poses the right questions.
Claude Lévi-Strauss
Once your client has been emotionally and contractually engaged you need to move beyond what is a relatively narrow field of vision. The goal is to take away some of the haze, to understand the real source of the problem. Only then can you make a firm proposal as to how the situation can be resolved.
It is at this stage that the first dilemma can occur. Often a client will employ you because they have a problem which is urgent and pressing. The trouble is that when the wolves are at the door, it is difficult to suggest ...
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