March 2000
Intermediate to advanced
256 pages
7h 18m
English
Content preview from Seven Cs of Consulting, The
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Learning
At the conclusion of the outcome review, you still have a responsibility to help the client and the client's organization understand what they have learned from the change experience:
For the change that culminates in the presentation of a strategy report to the board, it is about closing the presentation with a summary of what the new knowledge will offer to the company.
In the case of a new IT system, it is a report that details the learning that has emerged from the hand-over process and what action the client can take to better prepare themselves for future upgrades.
With a culture change programme, it is a review workshop with the internal change facilitators to help them to reflect on what changes have happened in the culture and ...
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I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.