Seven Cs of Consulting, The

Inquire (clarify)

• Head: At the heart of any diagnostic or inquiry process is the ability to separate the process from the content. As the rush of data starts to flow, there can be a tendency to be reactively driven by the content and start to lose sight of the overall methodology. This is not to suggest that you should formally separate context from content, just that you should retain the capability to rise above the situation and understand what is happening at any moment in the clarification stage. So many teams become distracted once their pet subject starts to emanate from the emergent data pile. Unless you are able to both recognize your pet bias and subordinate it during this phase, then an element of corruption might creep into the process, ...