Reflect (continue)

  • Head: In the Continue stage, your role is often to help the client and consumer reflect on the success of the project and commit to a long-lasting change. However, clients often have an embedded belief that they cannot change and will not be able to survive once you have left. These self-limiting beliefs can be destructive because they act as a rubber band, dragging the client and consumer back to the previous state every time they try to change. Your role is to tackle this cognitive lock-in by challenging and pushing them to new ways of thinking. The goal is to help others to become more proactive in the management of their own problems and empower them to act on their own behalf.

  • Heart: Clearly, in trying to challenge people ...

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