Negotiate (client)
Head: In most change situations there is generally a clear line of sight, from thought, to words, then to action. Unless you are able to walk into a situation with a clear intent to negotiate with courage and consideration, then the chances of achieving a fair and collaborative outcome will be minimal. If you think of the Client stage as a battle to generate this month's income, then there is every chance that you will end up in a confrontation. However, if you view it as an opportunity to manage a collaborative exercise, then there is a greater chance that the outcome will be a generative process where the output is greater than the sum of the parts.
Heart: Clearly your emotions will influence the outcome of any client negotiation. ...
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