The Realignment Challenge 169
person’s departure sent a very important message to the rest of the
organization.
Changing Attitudes and Behaviors
Research on human motivation has shown that the relationship
between people’s attitudes and their behaviors is complex and
bidirectional.
1
Changes in attitudes do lead to persistent changes
in behavior—but the reverse also is true, and often the effect is
greater. That is, if you can get people to act differently, it will
lead them to think differently. Research suggests that people are
uncomfortable when there’s a mismatch between their actions
and their beliefs, so they inevitably correct for it, aligning what
they think with what they do. Therefore, it’s critical for new lead-
ers in realignment situations to ...