194 Your Next Move
the turnaround in customer service center three. Likewise, it
would be appropriate for him to appoint a hero to lead the proj-
ect team charged with coming up with a turnaround strategy for
that center. But a bigger challenge for him will be deciding who
will provide the necessary stewardship in centers two and one,
which are facing realignment and sustaining-success situations,
respectively. Will Andy personally be able to adjust? And, based
FIGURE 8-6
Tracking your STARS trajectory
Use the grid below to chart your experiences with particular STARS situations.
In the first column, identify the significant management jobs you’ve had in ...