CHAPTER 7
Build Your Team
When Liam Geffen was appointed to lead a troubled business
unit of a process automation company, he knew he was in for an
uphill climb. The extent of the challenge became clearer when he
read the previous year’s performance evaluations for his new team.
Everyone was either outstanding or marginal; there was nobody
in between. It seemed his predecessor had played favorites.
Conversations with his new direct reports and a thorough
review of operating results confirmed Liam’s suspicion that the
performance evaluations were skewed. In particular, the VP
of marketing seemed reasonably competent but by no means
a minor god. Unfortunately, he believed his own press. The
VP of sales struck Liam as a solid performer who had been ...