Notes
Introduction
1. I conducted this study while at IMD, the leading European business school, in
the spring of 2008. The survey was sent to 1,200 senior HR leaders who had attended
programs or were otherwise affiliated with the school. There were 143 respondents for
a response rate of 12 percent.
2. Michael D. Watkins, The First 90 Days: Critical Success Strategies for New
Leaders at All Levels (Boston: Harvard Business School Press, 2003), p. 27.
3. Dan Ciampa, with whom I coauthored Right from the Start: Taking Charge in
a New Leadership Role (Boston: Harvard Business School Press, 1999), makes the
important distinction between technical advice (How can we best design a market
research study?) and political counsel (Who is likely to resist my change ...