persuasion. See also influence
alternatives-based, 101–102
interest-based, 100–101
persuasive scripts, 110–111
planning, vs. improvising, 117–119
positions, in negotiations, 17, 26–28
position taking, 112–113
postmortem analysis, 171
prenegotiation preparation,
102–103, 117–119
preparation, 102–103, 117–119
principle-agent problem, 82–83
process analysis, vs. structure analy-
sis, 16
psychological biases, 71
reciprocity, 64–65
recourse, 65
recruitment process, 4–7
reflection-in-action, 159
reflective responses, 105
reframing, 111–113
relational knowledge, 168–169
relationship dynamics model, 69–71
relationships
assessment of, 163
building, 9–11, 52
coalition building and, 86–90
joint gains in, 63–66
one-time vs. lasting, 62–68
resolving conflicts in, 68–73
as sources of leverage, ...