Leadership Transitions: The Watkins Collection (4 Items)

Achieve Alignment 159

processes and then to decide which of them are most important

to your strategy. For example, suppose your group’s strategy

emphasizes customer satisfaction over product development. You

would want to ensure that all the processes involved in delivery of

products or services to customers support that goal.

Align Processes with Structure

If your group’s core processes are to support its strategic direc-

tion, they must also align with the unit’s structure (the way

people and work are organized). We can compare this relation-

ship to the human body. Our anatomy—skeleton, musculature,

skin, and other components—is the structural ...