Performance Management: Putting Research into Action

Summary

This chapter addressed informal learning and its relation to performance management. A definition of informal learning was offered as a means to clarify what it is and what it is not. Greater consistency and agreement among practitioners of informal learning are needed to enable them to build effective performance management programs. Greater consistency and agreement among researchers of informal learning are needed to enable them to understand, measure, and build models for optimizing informal learning in performance management programs and in organizations generally. Considering the pervasiveness and importance of informal learning to organizations that seek to improve their performance management programs and be high-performing ...