Performance Management: Putting Research into Action

CHAPTER 6

MANAGING TEAM PERFORMANCE IN COMPLEX SETTINGS

Research-Based Best Practices

Eduardo Salas, Sallie J. Weaver, and Michael A. Rosen Department of Psychology, Institute for Simulation and Training, University of Central Florida AND Kimberly A. Smith-Jentsch Department of Psychology, University of Central Florida

 

 

Within the last decade, the face of work has greatly changed—teams are integral to the majority of business practices, the complexity of work has greatly evolved, and the time to complete work seems to continually shrink (Devine, Clayton, Phillips, Dunford, & Melner, 1999; Goldstein & Gilliam, 1990). To practitioners this is clear in our daily work with clients. The modern economy demands that our clients continually anticipate ...