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Performance Management: Putting Research into Action
book

Performance Management: Putting Research into Action

by James W. Smither
August 2009
Intermediate to advanced
700 pages
18h 26m
English
Pfeiffer
Content preview from Performance Management: Putting Research into Action

Managing Contextual Performance

As with all employee performance, there are several fundamental aspects to managing contextual performance including appraisal, recognition, rewards, feedback, career development, and legal considerations.

Performance Appraisal

Contextual behaviors can influence performance appraisals in at least two ways. First, based on the norm of reciprocity, supervisors might seek to repay employees for contextual performance by giving more favorable evaluations (MacKenzie, Podsakoff, & Fetter, 1991; 1993). Second, if managers have a schema (a mental representation) of a “good employee” that includes high contextual performance, then employees who demonstrate high levels of contextual performance will be more likely ...
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Publisher Resources

ISBN: 9780470493915Purchase book