Performance Management: Putting Research into Action

Accountability

The fourth organizational precursor is accountability. Accountability reflects whether the appropriate managers and employees are held responsible for the consequences of not making needed change. This includes both changes in behaviors and results that will improve the organization and those that will be a detriment to the organization.

A rating of a “1” on the organizational precursor of accountability indicates that there is little accountability across the organization for the necessary individual change needed for the organizational alignment discussed earlier. Without accountability, there is a lot of blaming of others, and it is likely that no or minimal change will occur, and these changes may not be valued highly by ...