Recommendations
Contextual performance behaviors are important for the well-being of organizations and the employees who work in those organizations. Contextual performance should be an integral part of performance management systems. Following are some specific recommendations that we offer based on our review of literature and our interviews.
1. Managers responsible for selecting or choosing employees for work assignments in which contextual performance is especially important should consider using dispositional measures, such as a five-factor personality test, and selecting employees who score high on agreeableness and conscientiousness. An alternative would be to use an interview that incorporates the measurement of contextual performance ...